Charleston Roofs and Windows Privacy Policy

1. Introduction

Charleston Roofs and Windows respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have, including how our text message (SMS) program works.

This policy applies to information collected through our website, our online forms, phone calls, email, text messages and in-person visits with our team. By using our website or services, you agree to the collection and use of your information as described in this policy.

2. Definitions

Capitalized words in this policy have the meanings below, whether they appear in singular or plural form.

• Company(also "we," "us" or "our"): Charleston Roofs and Windows, 9565 William Aiken Ave Ste 102, Ladson, SC 29456.
• Website: the Charleston Roofs and Windows website, available at charlestonroofsandwindows.com.
• Service: the Website, our roofing, window, siding and gutter services, and related communications, including our SMS program.
• Personal Data: any information that identifies you or could reasonably be used to identify you.
• Usage Data: data collected automatically when you use the Website, such as device and browser details and the pages you visit.
• Cookies: small files placed on your device that store details about your browsing on the Website.
• Service Provider: a third party that processes data on our behalf to help us operate the Service.
• Device: any device that can access the Service, such as a computer, tablet or mobile phone.
• Country: the United States of America.
• You: the individual accessing or using the Service.

3. Information We Collect

Personal Data You Provide

We collect information you give us voluntarily when you fill out a form, request a quote or inspection, call, email or text us, or meet with our team. This may include:

• Your first and last name
• Email address
• Phone number, including your mobile number
• Property address (street, city, state and ZIP code)
• Details about your project and questions that help us assess your needs
• Photos of your property that you choose to send us
• Comments, reviews or feedback about Charleston Roofs and Windows

Usage Data Collected Automatically

When you visit the Website, we may automatically collect your IP address, browser type and version, device information, the pages you visit, the time spent on those pages and other diagnostic data.

How We Collect Information

We collect information through the forms on our Website, phone calls, emails, text messages, in-person visits and estimates, and automatically through Cookies and analytics tools when you browse the Website.

4. How We Use Your Information

We use the information we collect to:

• Respond to your form submissions, calls, emails and text messages.
• Schedule, confirm and remind you about inspections, estimates and appointments.
• Provide, manage and follow up on your roofing, window, siding or gutter project.
• Send estimates, invoices, payment reminders and other account information.
• Send updates, offers and newsletters, only where you have agreed to receive them.
• Request feedback and reviews about your experience.
• Analyze Website use so we can improve our services and content.
• Protect our business, enforce our terms and comply with legal obligations.

We never use the personal information you provide online in ways unrelated to the purposes described in this policy. If you unsubscribe from our email or text lists, we will not add you back unless you sign up again.

5. Cookies, Analytics and Tracking

We use Cookies and similar technologies to run the Website and understand how visitors use it. These fall into two main groups:

• Essential Cookies: needed for the Website to work properly, such as submitting a form.
• Functionality and Analytics Cookies: remember your preferences and help us measure traffic and improve the Website.

The Website uses analytics tools such as Google Analytics, provided by Google LLC. These tools use Cookies to collect information about how you use the Website, including your IP address, and compile anonymous reports on site activity. We do not combine analytics data with personally identifiable information from any other source.

You can set your browser to refuse Cookies or alert you when Cookies are being sent. If you refuse Cookies, some parts of the Website may not work as intended.

6. Sharing Your Information

We do not sell your personal information, and we will never share your contact information for marketing purposes. We only share information in these limited situations:

• Service Providers: vendors who help us run our business, such as scheduling, customer management, payment processing, website hosting and message delivery. They may only use your information to perform services for us.
• Legal Requirements: when required to comply with a law, court order or request from a public authority.
• Protection of Rights: to protect the rights, property or safety of Charleston Roofs and Windows, our customers or others.
• Business Transfers: in connection with a merger, acquisition or sale of all or part of our business.
• With Your Consent: for any other purpose you approve.

7. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, such as completing your project, honoring warranties and meeting legal, tax and accounting requirements. You may ask us to delete your personal information at any time by contacting us.

8. Data Security

We use reasonable physical, electronic and administrative safeguards to protect your information from unauthorized access, use or disclosure. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you.
• Right to correct: ask us to fix information that is inaccurate or incomplete.
• Right to delete: ask us to erase your personal information, subject to certain legal exceptions.
• Right to opt out: stop receiving marketing emails or text messages at any time.

To make a request, email info@charlestonroofsandwindows.com or call (843) 955-8558.

10. Children's Privacy

Our Website and services are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the "Last updated" date above. If we plan to use personal information in a way that is materially different from what we stated when it was collected, we will post a notice on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, call, email or stop by our office in Ladson.

SMS Consent and Data Sharing

Program Description

The Charleston Roofs and Windows text messaging program lets our team communicate with customers and prospective customers about their roofing, window, siding and gutter projects. By opting in, you agree to receive text messages (SMS and MMS) from Charleston Roofs and Windows at the mobile number you provided. Our first message will always identify Charleston Roofs and Windows and explain how to opt out. Consent to receive text messages is not a condition of any purchase.

Types of Text Messages

• Inspection, estimate and appointment scheduling, confirmations and reminders
• Project updates, such as material delivery, crew arrival and completion notices
• Responses to your questions and customer support
• Estimates, invoices, billing and payment reminders
• Follow-up and review requests after your project
• Promotions and special offers, only if you have agreed to receive marketing messages

How to Opt In

You can opt in to receive text messages from Charleston Roofs and Windows by:

• Submitting a form on charlestonroofsandwindows.com and checking the SMS consent box. The box is never checked for you.
• Giving verbal or written consent to a member of our team by phone or in person.
• Texting our business number first to start a conversation.

When you opt in, you will be told the types of messages you will receive, that message and data rates may apply, and that you can opt out at any time by replying STOP.

Message Frequency

You can expect to receive 5 to 10 text messages per month based on your project needs. You may receive more while your inspection or installation is being scheduled, and fewer once your project is complete.

Message and Data Rates

Message and data rates may apply to any text message sent or received, based on your mobile carrier's rate plan. Contact your carrier for pricing details. Charleston Roofs and Windows does not charge a separate fee for text messages, but you are responsible for any charges from your mobile carrier, including roaming charges.

How to Opt Out

You can cancel text messages at any time. Reply STOP to any message, or use UNSUBSCRIBE, CANCEL, END, QUIT or STOPALL. After you opt out, you will receive one final message confirming you have been unsubscribed, and no further text messages will be sent. If you want to join again, sign up the same way you did the first time or reply START, and we will start sending messages again.

You can also ask to be removed by emailing info@charlestonroofsandwindows.com or calling (843) 955-8558. If you do not want to receive text messages, simply leave the SMS consent box unchecked on our forms.

Help

If you are having any issues, reply HELP to any message, visit our contact page, email info@charlestonroofsandwindows.com or call (843) 955-8558.

Carriers and Delivery

Mobile carriers, such as AT&T, Verizon and T-Mobile, are not liable for delayed or undelivered messages. It is your responsibility to confirm that your carrier supports text messaging and that your device can receive texts. Delivery of our messages is subject to your agreement with your mobile carrier and is not guaranteed.

Donations

Charleston Roofs and Windows does not request or accept donations by text message. If that ever changes, it will be clearly stated and will require your separate, explicit consent.

Your Mobile Number

You confirm that you are the account holder or an authorized user of the mobile number you enroll. Please notify us right away if you change or give up that number so we can stop sending messages to it.

Changes to These SMS Terms

We may update these SMS Terms of Service at any time. Changes take effect when posted on this page. Continuing to receive text messages from Charleston Roofs and Windows after a change means you accept the updated terms.

Standard Messaging Disclosures

• Message and data rates may apply.
• Message frequency: 5 to 10 messages per month based on your project needs.
• Reply STOP to opt out at any time.
• Reply HELP for help, or review this Privacy Policy and SMS Terms.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

SMS Contact Information

If you have questions about these SMS Terms of Service or our text messages, contact us: