Privacy Policy

Last Updated: June 2026

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At Charleston Roofs + Windows, your privacy is important to us. We are committed to being transparent about the information we collect, how we use it, and the choices you have regarding your personal information. Please read this policy carefully to understand our practices.

The Information We Collect

This notice applies to all information collected or submitted through our website, email communications, SMS communications, telephone calls, or forms you voluntarily complete.

The types of information we may collect include:

  • Full name
  • Home or property address
  • Email address
  • Phone number(s)
  • Details regarding roofing, window, gutter, siding, or related service needs
  • Comments, feedback, or opinions about Charleston Roofs + Windows
  • Customer status (new or returning customer)
  • Information submitted through SMS communications

The Way We Use Information

We use the information you provide to respond to inquiries, prepare estimates, schedule appointments, provide customer support, deliver requested services, process transactions, and communicate important information related to your account or projects.

We may also use your information to send updates regarding our services, promotions, seasonal specials, appointment reminders, service notifications, and marketing communications when permitted by law or with your consent.

We do not sell your personal information. We may share personal information with trusted third-party service providers that perform services on our behalf, including communication platforms, customer relationship management systems, analytics providers, and SMS service providers. These providers are contractually obligated to safeguard your information and may only use it to perform services for Charleston Roofs + Windows.

We do not use or share personally identifiable information in ways unrelated to those described in this Privacy Policy.

SMS Communications

Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, appointment reminders, service updates, notifications regarding your account, and information about our products and services. By providing your phone number, you consent to receive text messages from Charleston Roofs + Windows.

Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from Charleston Roofs + Windows, including messages regarding your account, notifications, promotions, and other marketing communications.

You may opt out of receiving these messages at any time by following the unsubscribe instructions included in our messages, replying STOP to any SMS message, or contacting us directly.

By using our website or online services, you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements sent electronically satisfy any legal requirement that such communications be provided in writing.

Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers that facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS-related services.

Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, disclosure, alteration, or destruction. While we use industry-standard safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

User Rights

You have the right to access, correct, update, or request deletion of your personal information. To review, update, or delete your information, please contact us using the information below:

  • Phone: (843) 955-8558
  • Email: info@charlestonroofsandwindows.com

Message Frequency and Costs

Message frequency will vary based on your interactions with Charleston Roofs + Windows. Standard message and data rates may apply depending on your wireless carrier and service plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS communications.

How to Opt Out

You may stop receiving SMS messages from us at any time by replying STOP to any message you receive.

You may also request removal from our SMS communications list by contacting:

  • Phone: (843) 955-8558
  • Email: info@charlestonroofsandwindows.com

Website Analytics

This website uses analytics tools, including Google Analytics and similar technologies, to understand how visitors interact with our website and improve our services.

Analytics tools may use cookies and similar technologies to collect information such as IP addresses, browser type, device information, pages visited, and other usage data.

Neither Charleston Roofs + Windows nor our analytics providers seek to identify individual users through analytics data. Information collected through analytics services is used to improve website performance, functionality, and user experience.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

Our Commitment to Security

We take reasonable precautions to protect personal information collected through our website, SMS communications, telephone communications, and other channels from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we implement industry-standard safeguards, no security system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites for your convenience. Charleston Roofs + Windows is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage users to review this policy periodically.

How to Contact Us

If you have questions, concerns, requests regarding this Privacy Policy, requests to access, update, or delete personal information, or requests to be removed from our communications, please contact us:

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